Instrument & Reagent Support

Welcome to ARTEL Technical Support.  We are available to assist you from 8:00 am to 5:00 pm Eastern Time at 888-406-3463 x 109 or via e-mail.  For ease of use, we have divided our product support information into two categories, Pipette Calibration Support and Multichannel Verification Support.

• E-mail Technical Support 

Pipette Calibration Support

PCS^® Pipette Calibration System 

• PCS Brochure - English (PDF)
• PCS Brochure - German (PDF)
• PCS2 Product Specifications (PDF)
• PCS3 Product Specifications (PDF)
• PCS Quick Start Guide (PDF)
• Standard Operating Procedure (CLSI formatted) (PDF)
• ARTEL Suggested Pipette Tolerance (PDF)
• 10 Tips to Improve Your Pipetting Technique  
• 8 Easy Steps for Performing Pipette Preventive Maintenance (PDF)
• ARTEL Lab Reports (PDF)
• NIST Traceability of ARTEL PCS Results (PDF)

    
PCS Reagent Information

•  Consumable & Product Part Numbers
•  MSDS - PCS Calibrator Solutions (PDF)
•  MSDS - PCS Sample Range Solutions (PDF)
•  MSDS - PCS Blank Solution (PDF)
•  PCS Reagent Pipette Population Worksheet (PDF)

Frequently Asked Questions

• PCS FAQ's 

Additional Information

• Return Shipping Instructions (PDF)
• Warranty & Service Programs
• Software Support - ARTEL Pipette Tracker^TM 

Multichannel Verification Support

MVS^® Multichannel Verification System

• MVS Brochure - English (PDF)
• MVS Brochure - German (PDF)
• MVS Product Specifications (PDF)
• MVS Quick Start Guide (PDF)
• MVS Quick Start Guide 3.0 (PDF)
• Application Notes 
• MVS White Paper (PDF)
• MVS Traceability Document (PDF)
• Calibrator Plate Shipping Instructions (PDF)

MVS Reagent Information

• Consumable & Product Part Numbers 
• MSDS - MVS Ranges A, B, C & HV Sample Solutions (PDF)
• MSDS - MVS Range D, E Sample Solutions (PDF)
• MSDS - MVS Stock 1 Solution (PDF)
• MSDS - MVS Stock 2 Solution (PDF)
• MSDS - MVS Baseline Solutions (PDF)
• MSDS - MVS Diluent Solution (PDF)
• MSDS - MVS Calibrator Plate Solutions (PDF)
• MVS Calibrator Plate Certificate - Sample (PDF)

Frequently Asked Questions

• MVS FAQ's 

Additional Information

• Plate Reader Return Shipment Instructions (PDF)
• Warranty & Service Programs 

Corporate Headquarters

25 Bradley Drive
Westbrook, ME USA
04092-2013
Directions 

Tel:  207.854.0860
Fax: 207.854.0867
Toll-free (U.S. & Canada): 888.406.3463

Monday - Friday
8:00 am – 5:00 pm Eastern Time

E-mail:
Customer Service
Technical Support 

Germany Office

Artel Germany
Im Grossacker 46, 79252 Stegen, Germany

Tel:   +49 (0)7661 982064
Fax:  +49 (0)7661 982065

E-mail:
sschork@artel-usa.com  

Outside U.S. & Canada:

International Distributors