Find everything you need to order the PCS® Pipette Calibration System, MVS® Multichannel Verification System, sample solutions and more below.


How to place an order

Please place orders by telephone, fax, email, or mail. Our customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time.

Phone 207-854-0860
888-406-3463 toll-free (U.S. and Canada)
Email orders@artel-usa.com
Fax* 207-854-0867
*Please include a fax number or email address for confirmation of fax orders.
Mail Artel
25 Bradley Drive
Westbrook, ME 04092
International
Orders
From outside the U.S. and Canada, please see our International Distributor
List
for contact information.

PCS Part Numbers  MVS Part Numbers


Shipping

Standard

Orders for in-stock items are shipped within two business days. Our standard method is UPS Ground. All levels of UPS, Federal Express, or DHL may be requested.

Expedited

Available upon request. Orders must be received before noon Eastern Time to be eligible for same-day shipping. Freight charges are prepaid by Artel and added to your invoice. Artel will ship on your customer account upon request. A handling charge of $7.50 is applied to all shipped orders.


Payment Methods

U.S. and Canadian Customers

Purchase Order: Payment terms are net 30 days.
Credit Card: MasterCard, Visa, Discover, and American Express accepted.

International Customers

Non-distributor orders from international customers must be prepaid prior to shipment.


Ordering Frequently Asked Questions

Please review the questions below regarding ordering.  If you do not see your question or need assistance, call our Customer Service Department at 1-888-406-3463 or email orders@artel-usa.com.


How soon will my order be shipped after it has been placed?

Artel will make every effort to meet your delivery requirements.  In case of a backorder, Customer Service will notify you at the time you place your order.  The typical shipping schedule is as follows:

  • Standard Orders (5 Kits or less) placed by 3 p.m. will be processed and shipped within 2 business days.
  • Non Standard Orders (5 Kits or more, and Blank Solutions) placed by 3 p.m. will be processed and shipped with 5-10 business days.

↑ Back to top


I received my order, but I can’t find all the items listed on the packing slip.  Are some items shipped separately?

All Bulk Kits are customizable for your convenience; therefore, the packing slip lists each Sample Solution separately.  The Bulk Kit box contains all Sample Solutions, including Ranges 5 & 6 which are listed separately on the packing slip.

If you open the Bulk Kit box and do not find all the items listed on the packing slip, please call Artel at 1-888-406-3463.

↑ Back to top


If I ordered or received the wrong item, am I able to return it to Artel?

Yes.  If you ordered or received the wrong item and want to return it, call our Technical Services Department at 1-888-406-3463, option 2 or email support@artel-usa.com for assistance.  A Technical Support Representative will provide you with the required Return Good Authorization (RGA) number and explain the process.

↑ Back to top


I ran out of Blank Solution Vials but I still have bottles of Sample Solution leftover.  Can I order additional Blank Solution Vials?

All Kits are supplied with extra Sample Solutions.  The extra supply accounts for the following:

  • To avoid contamination of Sample Solution Bottle
  • To compensate for the transfer of Sample Solution from the reagent bottle to the aliquot container
  • For evaporation considerations
  • To allow for spillage during the calibration and transfer process
  • To allow you the opportunity to recalibrate pipettes and to account for increased pipette inventory.
  • If you continually have either too much Sample Solution or not enough Sample Solution, we recommend that you contact Customer Service or your Artel Sales Representative to re-evaluate your pipette inventory by conducting a Pipette Population Analysis.  This analysis determines your reagent requirements for all future orders.

↑ Back to top


What is the shelf life of Artel consumables (Sample Solutions)?

We guarantee that all Artel consumables (Sample Solutions) have a shelf life of 9 months from the date they are shipped from Artel.

↑ Back to top


What is the proper way to dispose of any left over solutions?

Small quantities may be disposed of by flushing leftover solution down the drain. Large quantities should be disposed of in accordance with your local, state or federal regulations.

SDS sheets – PCS Pipette Calibration System consumable
SDS sheets – MVS Multichannel Verification System consumables

↑ Back to top


How many times can my PCS Instrument Calibrator Kit be used?

The PCS Instrument Calibrator Kit has a shelf life or expiration date of 9 months from the date it is shipped from Artel.  This Kit may be used multiple times (daily, weekly, and/or quarterly) during its shelf life.  Contact Artel Customer Service at 1-888-406-3463 when the Kit has reached its shelf life or expiration date to reorder.

↑ Back to top


If I have additional questions regarding products, who should I contact?

If you need additional assistance please call us at 1-888-406-3463, or email orders@artel-usa.com. For technical questions email support@artel-usa.com.

↑ Back to top